After i questioned when we might have the put in accomplished I was explained to probably tomorrow, which happens to be a Saturday. WTF ( very well that’s Great) I requested to talk to the supervisor and was instructed there was not one accessible Which one particular would simply call me later on. I assume LATER is greatly used at Empire. I desire these folks could working experience this situation themselves to allow them to see first hand which i’m sorry indicates Very little. You don’t validate an appt 4 periods than not display up. My house is in comprehensive disarray our 3 loos are filled with furnishings and may barley be employed. Essentially the upstairs Section of my property is unusable and maybe I could get the do the job finished tomorrow??? As I re-Stay this Catastrophe to kind this my blood pressure proceeds to go ballistic. It’s been an hour or so and no call with the supervisor…hum go figure. Customer Service is actually a dying art On this nation. It's evidently died at Empire Today…
I just cancel my agreement on this company after they screwed up not after but two times the installation agenda in my rest room. At first was program last Friday. It was rescheduled for today att 9am become 11am then we need to wait until Almost 1pm and nobody came.
CS Kim termed me to setup a day in Feb 2017 (which I postponed as a consequence of my partner’s medical procedures). Trevor instructed me before leaving my dwelling that he was approving a full substitute and never to worry.
We’re sorry to hear that the flooring is in need of maintenance, and we’d love to further aid you. Make sure you email your concerns and account facts to customersupport@ empire-today.com, and mention Headquarters in the subject line so we are able to comply with up with you ASAP.
You will see my response down below yours. I've attempted lots check here of variants to e-mail the CEO without luck. If you find a working electronic mail for him, be sure to share as I intended my response for him.
We know delays are frustrating, and we sincerely apologize with the inconvenienced that this has brought about. We’ll be subsequent up along with you shortly to further more discuss the completion of one's installation.
We all know delays is usually frustrating, and we’re let down to listen to that the installation has not been concluded. We’ll be in contact with you shortly to discuss your considerations.
We’re sorry to listen to that your worries have not been addressed. Your might ship your issues and spot of Right to Cancel to customersupport@ empire-today.com for even further help.
As I've mentioned on my voice concept to you, this is our dwelling and we wish to sense revered and valued in our house. The easy factor as replacing carpet should improve somebody’s convenience and delight in their residence.
Each and every letter, telephone phone that was obtained with the CEO or to our click here lender was dealt with skillfully, correctly and totally solved. It's not going on with Empire and I have not been so dissatisfied and not happy.
Your satisfaction is significant to us, and we regret to listen to that you’re not pleased with your floor repair service. We’ve Situated your account, and we’ll be in contact with you quickly to discuss your worries.
Following the carpet was mounted I felt the main difference in the padding. What she did not state was the new padding was INFERIOR to your padding I had presently. It felt as if I was going for walks on cement. It is clear while in the photos I took of the ground molding as well as stair molding thehorizontal traces as the carpet was much lower.
We’ve study your write-up, and we’re upset to listen to that your considerations have not been answered. We’ll be in contact with you shortly To find out more, and start engaged on a resolution.
I welcome your email reaction and stimulate you to call and speak with me. My most up-to-date expertise has actually been totally infuriating plus a disappointment. I are actually trying to resolve this issue for over 2 a long time and it continues to be not solved. Your N.Y. Lengthy Island Customer support Division and Installation Office has delivered little tangible aid. They do not adhere to up and they do not preserve their word if they say they can contact back again. I have labored in customer care for twenty+ years and lead an in-sure sales and customer service Call Heart staff.